Role
Team
Collaboration
Duration
⭐ Impact
Designed the first virtual AI building assistant that reduces discovery work effort by up to 90% and saves companies $1,500 by helping users access information quickly, change controls, and generate actionable insights.
Enhanced Customer Satisfaction – Simplifies HVAC management, improving user experience
Market Differentiation – Strengthens Brainbox’s position as a leader in AI-driven HVAC solutions
Increased Retention & Adoption – Provides value that encourages long-term customer engagement
This product is currently in Beta
Chat
ARIA Chat provides real-time answers to user queries about equipment, faults, and system status. It also enables users to perform automated tasks efficiently, and streamline troubleshooting.
Voice assistant
ARIA's voice assistant allows users to interact hands-free. Whether searching for information, adjusting building temperatures, or accessing alarms, users can stay productive without needing to touch their device.
Chat History Management
ARIA’s history management enables building operators to revisit, organize, and continue past conversations with contextual memory.
Although we identified the potential impact of onboarding and guided prompts early on, we weren’t able to fully prioritize these features due to resource constraints and a focus on core functionality. However, as ARIA matures, these elements will be critical in shaping the user experience.
Onboarding experience - tailor the onboarding flow to help new users quickly understand what ARIA can do, reducing the learning curve and improving adoption.
Guided Prompts – nudge users toward valuable actions, making ARIA more approachable, especially for those unfamiliar with AI tools.
ARIA as an independent platform - position ARIA as a standalone product unlocks broader use cases, cross-system integration, and flexibility beyond the constraints of a building management interface.
Communication with Engineer
I worked with a developer who didn’t always focus on the finer design details, which made implementation a bit tricky. To keep things on track, I stayed proactive by regularly checking in, setting up 1-on-1s, and organizing weekly syncs with a senior engineer who really cared about the UI. Having that extra support was helpful, especially when certain design elements were overlooked or considered "not doable." Through this, I learned how important it is to adjust my communication style, advocate for design quality, and bring in the right people to make sure the final product matches the vision.
Cross Functional Collaboration
Working on ARIA gave me the opportunity to collaborate with a wide range of cross-functional teams including engineers, external agents, AI researchers, tech leads, and sales teams. It taught me how to navigate different perspectives, balance user needs with technical limitations, and keep everyone aligned. By staying closely connected with each group, I was able to gather the right context to champion design priorities while also supporting broader technical and business goals.
